Help & Info
For orders placed before 1pm we aim to dispatch the same day, orders placed after 1pm will leave the following working day, and usually no longer than within 24 hours of being placed. (During busy periods this may be longer).
Our UK Standard delivery service of £4.99 is for orders under the value of £95.00. We use Royal Mail 48hr Tracked service or courier.
Our Express 1-2 days service of £7.95 is a tracked service with Royal Mail or courier and is dispatched same day for orders placed before 1pm.
You will receive a confirmation email when you place your order and once your parcel has been dispatched.
All parcels are fully trackable and insured. Please note that delays in the postal service are out of our control. If you have not received your order within 7 working days of dispatch, please contact us.
Objects & Finds is based in the UK, please note any duty payable on goods to the country of destination is not included in the delivery cost and is the responsibility of the customer.
We use Royal Mail 'International Tracked & Signed' service to deliver your packages outside the UK. Please note delivery is approximately 7 working days and this can be longer during busy periods. All parcels are fully trackable and insured. Please note delays in the postal service are out of our control.
For European shipping our charges are:
European Small Parcel (0.0kg - 1.0kg) - £15.99
European Medium Parcel (1.0kg - 2.0kg) - £19.99
European Large Parcel (2.0kg - 4.0kg) - £27.99
For Rest of the World shipping our charges are:
Rest of the World Small Parcel (0.0kg - 1.0kg) - £24.99
Rest of the World Medium Parcel (1.0kg - 2.0kg) - £34.99
Rest of the World Large Parcel (2.0kg - 4.0kg) - £44.99
If you wish to return your purchase, you can return your item for a refund or an exchange within 14 days, provided that it is in the same condition as received. Please ensure you return item/s are in the original packaging with all labels intact. We will only accept the return of goods if sent back in original unused condition. Bespoke products are non returnable.
If you wish to return your purchase please email us at firstname.lastname@example.org to request a return within 10 days of receiving your order. To return items the delivery cost is the responsibility of the customer. We recommend using recorded delivery for the safe return of goods. We are unable to refund the original delivery cost, if the item was eligible for free delivery this cost is deducted from the refund amount.
On receipt of returned item/s where a refund or exchange is required, we aim to process all refunds & despatch exchange items within 48 hours of the day they are received, please note this may take slightly longer during busy periods.
Where an exchange of item/s is requested we will post free of charge on UK full price orders only. Our standard UK shipping charges apply for all sale exchanges. International exchanges will be subject to the same delivery charge as the initial order.
Christmas Gift Returns
Any unwanted gifts bought in December can be returned for a refund provided you email us confirmation of the items you wish to return by the 5th January and the items are received at our address by the 12th January.
Address for all Returns & Exchanges
Please post your returns to -
Objects & Finds, Lowood Mains, Lowood, Melrose, Roxburghshire, TD6 9BJ
This website is operated by Objects & Finds. Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to Objects and Finds. Objects & Finds offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
This site is owned and operated by Objects & Finds. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at email@example.com
1. The contract between us
[1.1] We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
[2.1] To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3. Ownership of rights
[3.1] All rights, including copyright, in this website are owned by or licensed to Objects and Finds. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
[4.1] We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
[4.2] We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
5. Damage to your computer
[5.1] We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
[6.1] All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
7. Ordering errors
[7.1] You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
[8.1] The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
[8.2] Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
[8.3] Prices for our products are subject to change without notice.
[8.4] We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
[8.5] We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
9. Payment terms
[9.1] We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
10. Delivery charges
[10.1] Delivery charges vary according to the type of goods ordered.
[11.1] Our delivery charges are set out here in our website.
[11.2] You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. For all international orders please request a quote before placing any order.
[11.3] We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
[11.4] You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
13. Cancellation rights
[13.1] Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
[13.2] You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
[13.3] If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
[13.4] Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
[13.5] We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you
14. Cancellation by us
[14.1] We reserve the right not to process your order if:
[14.1.1] We have insufficient stock to deliver the goods you have ordered;
[14.1.2] We do not deliver to your area; or
[14.1.3] One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
[14.2] If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
15. If there is a problem with the goods
[15.1] If you have any questions or complaints about the goods please contact us. You can do so at firstname.lastname@example.org
[15.2] We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
[15.3] If you wish to exercise your legal rights to reject goods which do not conform with the Act you must post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.
[16.1] Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
[16.2] We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
[16.3] Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
[16.4] You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
[16.5] Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
[16.6] In no case shall Objects and Finds, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to email@example.com and all notices from us to you will be displayed on our website from time to time.
18. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
22. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
23. Other important terms
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
At Objects & Finds we carefully select all our makers and suppliers and purposefully choose to work with socially responsible craftspeople and small producers. Sourcing products from artisans, we want to share the provenance and story of our makers with our community. Our makers are as passionate about quality, design and longevity as we are. We select designers and makers for their craftsmanship, creating functional, simple objects designed to last. We are building a community through Objects & Finds and are keen to support the growth of emerging makers and small scale producers as we grow our own small independent business.
We are keen to minimise our impact on the planet. We respect and value all the people with which we work and collaborate. We design, make and source thoughtful products, made with sustainable materials, ethically produced, designed to be cherished for years to come. All of our products are sourced and made from sustainable materials and natural fibres. We ensure our carbon footprint is low by sourcing as locally as possible and have purposefully chosen to source and collaborate with Scottish artisans along with selected makers across the UK. We ensure a close collaborative relationship with our suppliers and support fair wages and UK manufacturing.
Our products are thoughtful, designed, sustainable homeware and lifestyle goods for you and your home. We focus on handcrafted objects and vintage finds. Sourcing vintage items is a key part of our collection as we value pre loved objects that are high quality, functional and with attention to detail. Actively sourcing unique vintage objects for our curated edit of goods is an important aspect of our collection, extending the life of objects for years to come.
We source alternatives to plastic for all our packaging requirements. All our packaging is eco friendly - recyclable or biodegradable to help support our beautiful planet. All purchases are wrapped in tissue paper or kraft paper and packaged in a recyclable box.
Objects & Finds are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
If you do not want us to use data in this way, please tick the relevant box situated on the form on which we collect your data. We will not pass your details on to third parties for marketing purposes.
In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail. You can e-mail us at firstname.lastname@example.org
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.