Delivery and Returns
For orders placed before 1pm we aim to dispatch the same day, orders placed after 1pm will leave the following working day, and usually no longer than within 24 hours of being placed. (During busy periods this may be longer).
Our UK Standard delivery service of £4.99 is for orders under the value of £95.00. We use Royal Mail 2nd class signed for service or courier. Please allow 3-5 working days from when you place your order for your Standard delivery order to arrive.
Our Express 1-2 days service of £6.95 is a tracked service with Royal Mail or courier and is dispatched same day for orders placed before 1pm.
You will receive a confirmation email when you place your order and once your parcel has been dispatched.
All parcels are fully trackable and insured. Please note that delays in the postal service are out of our control. If you have not received your order within 7 working days of dispatch, please contact us.
Objects & Finds is based in the UK, please note any duty payable on goods to the country of destination is not included in the delivery cost and is the responsibility of the customer.
We use Royal Mail 'International Tracked & Signed' service to deliver your packages outside the UK. Please note delivery is approximately 7 working days and this can be longer during busy periods. All parcels are fully trackable and insured. Please note delays in the postal service are out of our control.
For European shipping our charges are:
European Small Parcel (0.0kg - 1.0kg) - £12.99
European Medium Parcel (1.0kg - 2.0kg) - £15.99
European Large Parcel (2.0kg - 4.0kg) - £17.99
For Rest of the World shipping our charges are:
Rest of the World Small Parcel (0.0kg - 1.0kg) - £18.99
Rest of the World Medium Parcel (1.0kg - 2.0kg) - £23.99
Rest of the World Large Parcel (2.0kg - 4.0kg) - £44.99
If you wish to return your purchase, you can return your item for a refund or an exchange within 14 days, provided that it is in the same condition as received. Please ensure you return item/s are in the original packaging with all labels intact. We will only accept the return of goods if sent back in original unused condition. Bespoke products are non returnable.
If you wish to return your purchase please email us at firstname.lastname@example.org to request a return within 10 days of receiving your order. To return items the delivery cost is the responsibility of the customer. We recommend using recorded delivery for the safe return of goods. We are unable to refund the original delivery cost, if the item was eligible for free delivery this cost is deducted from the refund amount.
On receipt of returned item/s where a refund or exchange is required, we aim to process all refunds & despatch exchange items within 48 hours of the day they are received, please note this may take slightly longer during busy periods.
Where an exchange of item/s is requested we will post free of charge on UK full price orders only. Our standard UK shipping charges apply for all sale exchanges. International exchanges will be subject to the same delivery charge as the initial order.
Christmas Gift Returns
Any unwanted gifts bought in December can be returned for a refund provided you email us confirmation of the items you wish to return by the 5th January and the items are received at our address by the 12th January.
Address for all Returns & Exchanges
Please post your returns to -
Objects & Finds, Lowood Mains, Lowood, Melrose, Roxburghshire, TD6 9BJ